Terms of Service

Last Updated: March 1, 2026

Overview

This is a service agreement between Mokka Labs Ltd and users accessing their talent acquisition platform. The document consists of an Order Form and Framework Terms incorporating Common Paper Cloud Service Agreement Standard Terms Version 2.1.

Key Service Details

Cloud Service Description: "Mokka deploys AI recruiting agents that handle sourcing, screening, and pre-interviews so talent teams can focus on relationships and strategic work."

Provider: Mokka Labs Ltd

Governing Law: Republic of Cyprus

Jurisdiction: Courts in the Republic of Cyprus

Pilot Program Terms

Before paid subscription, customers may participate in a 14-30 day evaluation period with these conditions:

• Non-exclusive, revocable access for evaluation purposes
• Data processed per Privacy Policy with "reasonable safeguards" but no guaranteed security
• Both parties must maintain confidentiality
• Services provided "as is" without warranties
• Provider not liable for damages from pilot participation
• Customer feedback can be used for product improvement and marketing

Subscription & Payment

Pricing: Available at www.gomokka.com/pricing; subject to 30-day notice before changes

Payment Process: Automatic billing authorized on file; payments may direct to Mokka LLC (subsidiary)

Renewal Notice: 30 days before subscription period ends

AI-Assisted Candidate Evaluation

The Cloud Service uses artificial intelligence to evaluate candidates on Customer's behalf. This section describes the shared responsibilities for regulatory compliance.

What Mokka provides:

• Independent annual bias audit conducted by a third-party auditor, with summary results published at https://trust.gomokka.com/
• System-level documentation describing the AI scoring methodology, data inputs, and assessment factors
• Human oversight design — AI scores are decision-support tools and do not make autonomous hiring decisions
• Data export capabilities for candidate scoring records, assessment data, and evaluation results
• Zero data retention on third-party AI model provider servers after processing
• A current list of subprocessors at https://trust.gomokka.com/subprocessors

What Customer is responsible for:

• Providing candidates with any required notices before AI-assisted evaluation, in accordance with applicable laws in Customer's and candidates' jurisdictions
• Ensuring a qualified human reviewer evaluates AI-generated scores before making hiring decisions
• Responding to candidate rights requests regarding AI-assisted decisions (e.g., requests for explanation, human review, or alternative selection processes), with Mokka providing reasonable technical support upon request
• Exporting and retaining AI decision records as required by Customer's applicable regulations before any data deletion
• Determining which AI-related laws apply to Customer's use of the Cloud Service based on Customer's jurisdiction and the jurisdictions of candidates evaluated

An AEDT candidate notification template is available at https://www.gomokka.com/aedt-candidate-notification.html to assist Customer in meeting notice obligations.

SMS/Text Message Notifications

The Cloud Service includes the ability to send SMS/text message notifications to candidates on Customer's behalf, including assessment invitations and reminders. This feature is enabled by default and can be disabled by Customer in their account settings.

What Mokka provides:

• SMS delivery infrastructure through third-party messaging service providers
• Opt-out handling — candidates can reply STOP to any message to unsubscribe from future SMS notifications
• Delivery tracking and status reporting
• Compliance with applicable messaging regulations, including carrier registration requirements

What Customer is responsible for:

• Ensuring that candidates have provided their phone numbers voluntarily (e.g., through an application form) and that Customer's privacy policy permits the use of candidate phone numbers for assessment-related notifications
• Providing Mokka with accurate business information required for SMS sender registration and verification in Customer's name
• Granting Mokka authorization to send SMS messages identifying Customer as the sender
• Complying with applicable telecommunications regulations in Customer's jurisdiction, including the Telephone Consumer Protection Act (TCPA), Canada's Anti-Spam Legislation (CASL), South Africa's Protection of Personal Information Act (POPIA), and equivalent laws

SMS messages are sent from phone numbers or sender identities registered in Customer's name. Customer acknowledges that Mokka sends these messages as a technology provider acting on Customer's behalf, and that Customer is the sender of record for regulatory purposes.

Liability Caps

General Cap Amount: 0.2 times fees paid in the preceding 12 months

Contact Information

• Provider: notices@gomokka.com
• Customer: Main email address on account